Welcome to The Cellar Doors

Terms & Conditions

The Cellar Doors is a trading name of Seth Ventures Limited (company number 08227622, VAT Number: 143 3043 52) whose registered office address is at 23-29 Finchley Road, London NW8 0NU

 

Who can order and register on the site?
It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order or registering on the website you confirm that you are at least 18 years old.

 

Prices
The prices payable for the wines that you order are set out on website by the wineries. If, by mistake, they have under-priced a wine, they are not liable to provide the wines to you at the stated price provided that you are notified before the wines are despatched, in this case we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the event that a wine has been over charged a full refund of the difference will be given.

 

Payments
We accept Maestro, Visa, Mastercard, or Paypal. Credit cards are always debited in UK pounds sterling and please note that payment will be taken in full at the time of ordering.

 

Delivery
The Cellar Doors wines are shipped directly from each winery, and delivery timelines can vary for each order (as winemakers could be in the middle of a harvest period). Wineries though aim to fulfil orders within 2-3 working days. Wineries currently only provide standard delivery services through the website and orders are delivered free of charge to any UK address and will be delivered via DHL air or ground. When wine is being delivered from within the EU the standard delivery is “Ground” (5 working days). When wines are being shipped from outside of the EU the standard delivery is “3 day Air”. Some wineries provide expedited shipping at an additional cost. If you wish to use one of the expedited shipping options, then please email us on support@thecellardoors.com after you have made your purchase. You may agree the additional delivery price in which case we will proceed with your order with a premium delivery service. Our carriers normally deliver between 9am and 5pm Monday to Friday within 5 working days from the day order is shipped. Whilst we make every effort to deliver all your wines in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

 

Quality Guarantee and Policy
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.

 

Receipt of Goods
Deliveries should be signed for as ‘Not Examined’ and you should inspect the wines as soon as possible and notify us immediately of breakages or shortages. We are unable to guarantee credit or replacements unless we are notified within 7 days of delivery of the order. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.
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